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IMPORTANT INFORMATION

Please note that NetPlus Computer reserves the right to cancel any order due to no stock or information errors.

Payment Method

NetPlus Computer accepts Credit Card (Visa, MasterCard only) and PayPal payment. Your shipping information must match your credit card billing information. NetPlus Computer reserves the right to cancel any order that does not comply with this notice.

Processing Times

Please note that financial institutions take up to 1 business day to process your transaction. It will take 1-2 business days to confirm your payment and shipping information. Once confirmed, your order will be shipped within 1 business day if all items are in stock.
For PayPal payment, as soon as PayPal has confirmed the payment and shipping information; orders will be processed immediately and shipped the same day when the items are all in stock. Please note that your shipping information must match your credit card billing information. NetPlus Computer reserves the right to cancel any order that does not comply with this notice. It may take up to 5 business days to acquire out of stock items. Please call or email us regarding ETA on special-order items before placing your order. If there will be a significant delay shipping your order, we will contact you.

Stock Availability

Our online stock reflects our local inventory. If you place an order for an item that is not in stock at our warehouse, please expect a delay until we can either bring in new stock or have stock transferred in from another location. If you are unsure about the availability of an item, please contact us by phone or email. Note: Due to stock variances and unforeseeable errors, stock levels may be inaccurate. As a result, some low stock items may not be accurately displayed.
All orders will be shipped by Canada Post. Transit time may take between 1-6 business days depending on location. You will be provided with a tracking number once your order has been shipped.

Return and Warranty Policies

NetPlus Computer will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with Canada Post. NetPlus Computer will provide necessary assistance as required.
See our return and warranty policies page for information regarding returns, exchanges, refunds, and warranty procedures.

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